Alok Home Shifting Packers And Movers Bangalore

1. Introduction

Alok Home Shifting Packers And Movers Bangalore ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and physical address provided through our contact form or direct calls.
Booking Details: Pickup address, drop address, shifting date, type of goods, and special requirements.
Communication Data: Records of WhatsApp messages, call logs, and written correspondence for service coordination.
Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via analytics tools).

3. How We Use Your Information

To provide and manage our packing, moving, and relocation services
To respond to inquiries and provide free quotes
To send booking confirmations and service updates via WhatsApp or phone
To improve our website and services based on usage patterns
To comply with legal and regulatory obligations
To prevent fraud and ensure the security of our operations

4. WhatsApp and Call Tracking

We use WhatsApp Business for customer communication. When you initiate a WhatsApp conversation with us, the contents of that conversation are subject to both our privacy policy and WhatsApp's Privacy Policy. Call data may be logged for service quality purposes. We do not record phone conversations without prior consent.

5. Google Ads and Analytics

Our website may use Google Analytics and Google Ads conversion tracking. These tools use cookies to collect anonymized information about how visitors use our site. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. Google Ads conversion tracking helps us understand which ads lead to service inquiries.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With our operational staff and logistics partners to complete your move
When required by law, court order, or government authority
To protect our rights, property, or safety, or that of our customers

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

9. Your Rights

You have the right to access, correct, or delete your personal data held by us. To exercise these rights, please contact us at 8880062229 or visit our office at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.